Refund Policy

Even though there is no restriction to when exactly you should buy flowers for a loved one, Valentine’s Day is one important day that you should focus on. While flower may not seem to be the most original idea, they work.

What if I’d like to cancel my order?

If you would like to cancel your order, do drop us an email at admin@sevenflorist.com. Depending on the status of your bouquet, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours’ before the delivery of your bunch.

The full value of your cancelled order will be returned to you via a store credit voucher.

If I am not satisfied with the condition of the flowers, can I ask for refund?

Flowers are highly perishable. Hence, returns (and requested refunds) for paid bouquets would not be accepted.  Refunds would only be made in the unlikely event the bouquet arrives in very poor shape or form (i.e. more than 50% of the flowers are wilted or dead). Kindly contact us via our Customer Service Platforms should this unlikely situation occurs.

How do I make changes to an order I’ve already placed?

You can drop us an email at admin@sevenflorist.com. We do need at least 24 hours’ notice to make changes to an order, so please do get in touch with us as soon as you need a change to be made.