Frequently Asked Questions
Yes. Order before 1pm and we deliver the same day, 7 days a week. Orders after 1pm go out the next day.
Between 12pm and 6pm. We cannot promise an exact time, but WhatsApp us on 012-398 9660 if the recipient is only available at a certain hour and we will do our best.
It depends on the postcode. Many Klang Valley postcodes are free, including Bandar Puchong Jaya (47170). Other areas cost from RM5 up to RM190 for far-away places. Look up your postcode on our Delivery Charge page.
Kuala Lumpur, Selangor, Putrajaya and Seremban. We are based in Bandar Puchong Jaya, so Puchong, Subang Jaya, Petaling Jaya, Shah Alam, Klang and Cyberjaya are our nearest areas.
Pick a bouquet on our website, add it to your cart, enter the delivery address and message, and pay at checkout. You will get a confirmation email. You can also order on WhatsApp: 012-398 9660.
Yes, free with every order. Write it in English, Malay, Chinese, Tamil or any language you like.
Yes. Put the full name of the recipient or the family, the ward or hall name and a contact number in the delivery notes.
Yes. See our Condolences and Congratulations pages. For stands and large orders, order at least a day ahead, or WhatsApp us for same-day availability.
Yes. Our shop is at No. 7, Jalan Kenari 13c, Bandar Puchong Jaya, 47170 Puchong. WhatsApp us first so we can have your order ready.
Yes, before we start making your bouquet. WhatsApp us as soon as possible on 012-398 9660. Once a bouquet is made or on its way, we cannot cancel it. A cancelled order is refunded as a store credit voucher.
Flowers are perishable, so we do not accept returns. If more than half of the flowers arrive wilted or dead, send us a photo within the same day on WhatsApp and we will make it right.
Credit or debit card, bank transfer or e-wallet at checkout. For bank transfer, WhatsApp us and we will send the account details.
Custom gifts, wedding flowers and decoration, car decoration, fruit bouquets, cakes and flower subscriptions.
WhatsApp or call 012-398 9660, or email hello@sevenflorist.com.my.
