Terms & Conditions

Welcome to sevenflorist.com.my

This website is owned by SEVEN FLORIST & GIFT SDN BHD 202101022914 (1423214-V). The terms ‘Seven Florist’, ‘we’ or ‘our’ are henceforth used to refer to the owner of the website.

By accessing this site, ordering products and/or using the services provided on this site, you hereby agree to be legally bound by the following Terms and Conditions.

If you do not agree to these Terms and Conditions, please leave the site and discontinue using our services immediately.

Seven Florist reserves the right to revise these Terms and Conditions at any time by updating this page without prior notice.

By placing an order on this website, you are agreeing to the following Terms and Conditions:

 

  • Acceptance Order Policy

Seven Florist reserves the right to reject or refund your orders without prior notice. In the event of rejection, we will refund the full payment received via the payment method used to place the order previously.

  • Order Delivery

As a part of the checkout process, you will be able to select:

1) on-demand flower deliveries, or

2) subscribe to regular flower deliveries.

Our standard delivery services are completed between 12.00pm–6.00pm. We provide same-day deliveries, Monday to Saturday, for orders placed, paid and confirmed before 12pm. Same-day delivery orders may take between 2 to 6 hours to be completed.

In order to maintain efficiency in our delivery operations, Seven Florist does not provide and/or guarantee specific-time deliveries.

It is important that buyers provide us with the bouquet recipient’s contact number in order to facilitate timely and accurate bouquet deliveries. Should the recipient be uncontestable after multiple attempts, Seven Florist and our collaborative dispatchers shall not be liable for such failed deliveries.

Should any flower delivery requires confidentiality (e.g. a surprise delivery), buyers need to inform Seven Florist not to contact the bouquet recipient via our Customer Service platforms.

Subscription Plan

Seven Florist offers a unique subscription plan that provides weekly, bi-weekly or monthly delivery of fresh flowers. We deliver your subscription order(s) every Monday of the week. Every week comes with a different combination of fresh flowers to liven up your day or surprise your loved one. 

  • Bouquet

As every bloom is unique and every one of our bouquets are handcrafted, we seek your understanding and acceptance that bouquet sizes as well as bloom sizes, shades and colours may vary from the pictures shown on this website. The beauty of flowers is in their uniquely delicate, fragile and perishable nature, and hence cannot be completely flawless.

  • Return and Refund Policies

Flowers are highly perishable. Hence, returns (and requested refunds) for paid bouquets would not be accepted.  Refunds would only be made in the unlikely event the bouquet arrives in very poor shape or form (i.e. more than 50% of the flowers are wilted or dead). Kindly contact us via our Customer Service Platforms should this unlikely situation occurs.

  • Cancellation Policy

On-demand orders can be cancelled by 10.00am ONE (1) day before the intended delivery day.

A processing fee of RM10 or 10% of the amount paid (whichever is higher) will be deducted from each refund made. Order cancellations may be made by contacting hello@sevenflorist.com.my.

Subscription orders can be cancelled….

  • Disclaimer

The content of this website is for your general information and use only. Any content on all pages of this website is subject to change, updates, amendments and/or removal without prior notice.

Please note that your continued usage and access of this site after any changes in the Terms and Conditions on this page will constitute your acceptance to these changes.

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Seven Florist only sell alcohol online to people above of age 18 and non-muslim.
The user who purchased alcohol via order delivery and pick must present a valid ID upon receiving the order.

  • Copyright Notice

Seven Florist holds all rights to all content found on this website.